Frequently asked questions

• The platform is designed for food manufacturers, retailers, wholesalers, and other companies that deal with surplus or close-to-expiry F&B products. In fact, our platform provides a new and cost-effective way for buyers to purchase quality products that may otherwise go to waste. So, both buyers and sellers can use the Optifood platform.

The platform allows food to be sold before the deadline, online. Once registered, sellers can list their surplus products on the platform, which buyers can then browse and purchase. The platform also provides logistics services to facilitate the transportation of the products from the seller to the buyer.

Currently, Optifood is available in select countries and regions. However, we are constantly expanding and planning to enter new markets in the future.

We have strict quality control measures in place to ensure that all products sold on the platform meet our quality standards. We also require sellers to provide detailed information about the products, including expiration dates, storage conditions, and any relevant certifications.

We have implemented various safety measures, including food safety standards and certifications, to ensure that all products sold on the platform are safe for consumption.

We provide a secure payment gateway for all transactions on the platform. Buyers pay for their orders online, and sellers receive payment for their products through our payment system.

We have a return policy in place for products that do not meet our quality standards or are damaged during transportation. Buyers can request a return or refund within a specified time frame after receiving their order.

We are committed to promoting sustainability and social responsibility through our platform. By providing a new sales channel for surplus food, we help reduce food waste and contribute to a more sustainable food system. We also work with our partners to promote ethical and socially responsible practices throughout the supply chain.

You can contact our customer support team through our website or by email. We are available to answer any questions or address any issues you may have.

To register for an account on Optifood, go to our website and click on the “Join us” button. You will need to provide some basic information, such as your name, email address, and company information. Once you have completed the registration process, you will receive an email with instructions on how to activate your account.

To activate your Optifood account, simply follow the instructions provided in the activation email that you received after registering. Click on the link provided in the email, and your account will be activated.

If you enter incorrect data during registration, you can log in to your account and update your information at any time. If you are unable to update your information, you can contact our customer support team for assistance.

If you no longer wish to receive emails from Optifood, you can unsubscribe by clicking on the “Unsubscribe” button at the bottom of any of our emails. Alternatively, you can contact our customer support team and request to be unsubscribed.

• To register as a seller on Optifood, go to our website and click on the “Join us” button. You will need to provide some basic information about your company, such as your company name, contact information, and a brief description of the products you wish to sell.

At Optifood, we protect our sellers by verifying buyer identities, providing a secure payment gateway, implementing strict quality control measures, offering dispute resolution services, and providing a seller rating system. We also have specific terms and conditions for sellers that outline their rights and responsibilities. We strive to provide a safe and secure platform for all our sellers.

Once you have registered as a seller, you will need to provide detailed information about the product, including expiration dates, storage conditions, and any relevant certifications. We upload the product for you.

As a seller, you can set your own prices for your products. Optifood charges a commission on each sale, which is deducted from the final sale price.

Optifood provides logistics services to facilitate the transportation of the products from the seller to the buyer. Sellers are responsible for packaging and preparing the products for shipment.

Sellers receive payment for their products through our payment system. Once the buyer has received and accepted the product, the payment will be released to the seller.

If a buyer requests a return or refund, our customer support team will evaluate the request and work with the seller to resolve the issue. In most cases, the seller will be responsible for the cost of return shipping.

You can contact our customer support team through our website or by email. We are available to answer any questions or address any issues you may have.

Optifood protects brand identities by verifying seller credentials, enforcing strict intellectual property policies, requiring detailed product information, offering customer support, and providing brand guidelines. We take brand protection seriously to help sellers protect their reputation while still benefiting from our platform.

Optifood provides logistics services to transport surplus food products from the seller to the buyer using a network of reliable and professional logistics partners. The timing and details of the collection will be arranged by Optifood with the logistics partner, making logistics as seamless and convenient as possible for our sellers.

• To register as a buyer on Optifood, go to our website and click on the “Join us” button. You will need to provide some basic information, such as your name, email address, and company information.

To search for products on Optifood, simply enter a keyword or product name into the search bar on our website. You can also filter your search results by product category, price range, and other criteria.

The pricing for products on Optifood is set by the sellers. We charge a commission on each sale, which is added to the final sale price.

Optifood provides logistics services to facilitate the transportation of the products from the seller to the buyer. The cost of shipping will be included in the final sale price.

We provide a secure payment gateway for all transactions on the platform. Payment can be made using a credit card or other accepted payment methods.

If you receive a product that does not meet your expectations, you can request a return or refund within 24 hours of receiving your order. Please contact our customer support team with your order number and a detailed explanation of the issue.

You can contact our customer support team through our website or by email. We are available to answer any questions or address any issues you may have.

Optifood protects buyers by verifying seller credentials, enforcing strict quality control measures, providing a secure payment gateway, offering dispute resolution services, having a return policy, and providing buyer terms and conditions. We strive to create a safe and secure platform for all our buyers.